Shipments and returns

Production times

Quality takes time, and for this reason please allow 3-4 weeks for your product to be made.  

If your tie, handkerchief or scarf, is a present, or you require them for a specific date, then we will need to know from you.  Please use the comments section to write your precise requirements.

In order to avoid disappointment we have some deadlines;

Christmas Deadline

Last order date for Christmas 10 November

Valentine’s Day Deadline

Last order date 10 January

Summer Deadline

Orders received between July 31 and August 31 will be sent not before 21 September

Shipping Information

For our shipments we use the principle  international couriers, choosing the most reliable according to the country between TNT and DHL.
The delivery time varies from a approximately a couple of days for a shipment in Italy, to 3-5 days in Europe and approximately 3-6 days for the rest of the world. Very occasionally we may experience slight delays caused by factors beyond our control.

Returns & Refunds 

Being unique, customized and made to customer requests, we only accept returns of our products in the event of fabric defects or errors related to wrong names or numbers embroidered. Any slight imperfections, are only due to the fact that each garment is individually made by hand. In order for the return to be possible, the product must be intact and returned in its original packaging, complete in all its parts. BB Cravatte Srl will not be responsible in any way for damage, theft, loss occurred during or in any case during the sending of the return shipment. BB Cravatte Srl will reimburse the customer the full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree 21/14, within 14 (fourteen) days of withdrawal, by means of a transfer of the amount charged, using the same payment method used by the Customer for the initial transaction. BB Cravatte Srl may suspend the reimbursement until receipt of the returned product and verification of the defect of the returned product. To make a return, please contact us at info@francobassi.com